Contact Us

GENERAL INFORMATION OPERATOR:  (816) 556-2200 

 

Call Center Rep

 

CUSTOMER SERVICE:
     Email: Custserv@kcpl.com   or

     Call (816) 471-5275     Toll-free (888) 471-5275 

Through our automated customer service line, you may check account status, make payment arrangements or report service problems anytime.  And, our representatives are available around the clock to assist you with your needs.

 

 





Customers with speech and hearing impairments may use TDD/TTY equipment to call us. Simply:

  1. Dial 7-1-1 to be routed to your state's TDD/TTY relay operator. If 7-1-1 does not work in your area, Missouri customers may dial 800-735-2966; Kansas customers may dial 800-766-3777.
  2. Provide the relay operator with KCP&L's Customer Service number: 888-471-5275.

We will be glad to assist you via the relay operator.