Billing & Payment Options

Pay by Phone

Simplify, streamline and de-stress. KCP&L offers customers the option of paying by either check or credit card. Dial (816) 471-5275, toll-free (888) 471-5275 and follow the directions below:

PAYING WITH A CHECK
Have your KCP&L account number and check book available, then follow the simple voice prompts.

Benefits

• Avoid late charges
• Pay before 2:30 p.m. for same-day posting
• Store information for use each month
• No check number needed; it draws just like a debit
• System gives you a confirmation number

PAYING WITH A CREDIT CARD
KCP&L accepts Visa or MasterCard debit, credit or ATM payments over the phone.

Have your KCP&L account number on hand to verify your number, then follow the simple voice prompts. You will be connected to Western Union for processing.

Benefits

• Convenient payment option
• System provides a confirmation number
• Applies to your account within 2 business days

The services may not be used by the following persons or entities (each a “Prohibited User”) (a) aggregators, submitting multiple payments on behalf of multiple customers; (b) on-line bill payment providers or processors, submitting payments first authorized by a consumer through an internet accessible, on-line bill payment website; or (c) any person submitting a payment through any automated data entry process such as “screen scraping”, “data scraping”, “web scraping” or any other automated or “batch processing” entry of data that does not require action by a human end user to complete a payment authorization, unless specifically authorized by KCP&L.