Billing & Payment Assistance
United Way 2-1-1
Need assistance with your energy bill? United Way 2-1-1 is a free and confidential referral line that connects customers with assistance organizations in their area. The service is available 24/7.
Just dial 211 for information on assistance agencies nearest you.
NOTE: If you are calling from a cell phone or rural area, dialing 211 may not work. Refer to the following list for the toll-free numbers for the county where you reside.
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Missouri: Andrew, Bates, Buchanan, Cass, Clay, Clinton, Dekalb, Henry, Jackson, Johnson, Lafayette, Pettis, Platte, Ray, Saline counties Kansas: Franklin, Johnson, Leavenworth, Linn, Miami counties |
United Way of Greater KC: Dial 211 or 1 (866) 320-5764 |
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Missouri: Atchison, Barton, Benton, Carroll, Cedar, Chariton, Dade, Daviess, Gentry, Grundy, Harrison, Holt, Howard, Livingston, Mercer, Nodaway, Randolph, St. Clair, Vernon, Worth counties |
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Kansas: Anderson, Bourbon, Douglas, Osage counties |
United Way 211 of Kansas: Dial 211 or 1 (888) 413-4327
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Additional assistance options: 
Dollar-Aide - KCP&L's Utility Assistance Fund
Energy Gift - Purchase a gift certificate for a KCP&L customer to use toward their bill payment