Customer Assistance Programs

FAQs

Is this program open to all KCP&L customer?

No, the program is open to Missouri residential customers only. There are 2,000 spots available in the program.

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What are the program requirements?

  • You must be a Missouri residential customer.
  • Your account must be in good standing (your account must have no past due balance or you must have a current arrangement, including a schedule, to pay any past due balance).
  • You must not be in threat of disconnection.
  • Your income must be at or below 185% of the federal poverty level.
  • You must have no history of tampering, fraud or diversion with KCP&L.

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How do I apply for the program?

Request an application by mail by calling The Salvation Army at 1(877) 566-2769, Ext. 416, or call a participating The Salvation Army location. Please note, if there are no openings available, your application will be denied. For information regarding available openings, call 1(877) 566-2769, Ext. 416.

Income verification is part of the application process.  Please bring proof of income (pay stub, award letters, etc.) when applying for the program.

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What happens after I submit my application?

The Savlation Army will do an initial screening.  They will verify that you meet the program's basic requirements, including the income requirement.  If you meet the basic requirements, the Salvation Army will send your application to KCP&L.

KCP&L will do a more in-depth screening to make sure you meet the full program requirements.  If you meet the requirements and there is a spot open in the program, KCP&L will enroll you.  It may take up to two months for the first credit to appear on your monthly bill.  Please keep paying your full monthly bill to avoid late penalties and possible disconnection.

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What if I don't meet the program requirements?

If you do not meet the basic program requirements or if the program is full, you will be notified by letter after your application is reviewed.

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If I receive a monthly bill with no credit listed after I'm enrolled in the program, do I deduct $50 from my payment?

No.  It may take up to two months for the first credit to be applied to your bill.  Please keep paying your full monthly bill to avoid late penalties and possible disconnection.  Once enrolled, you will receive twelve monthly credits as long as you continue to meet the program requirements.

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How is the monthly credit calculated for my bill?

KCP&L will review the past twelve months of bills for the premise. That data is then used to calculate an average bill. The credit will be equal to the amount of the average monthly bill rounded up to the nearest whole dollar with a maximum credit of $50. If the average monthly bill amount is $38.22 , you will receive a $39 monthly credit. The credit will be determined at the time of the application and will not be recalculated during the twelve-month enrollment.

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If I am enrolled, can I be removed from the program?

Yes. Enrollment will be terminated in the following situations:

  • Your initial enrollment expires.  After your twelfth credit, you will automatically be removed from the program.
  • You change residences.
  • You request to be removed from the program.
  • Your service is disconnected due to non-payment, tampering, fraud or diversion.
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If I am removed from the program, can I re-apply?

You may re-apply if your initial enrollment expires.  You may also re-apply if you change residences and your new residence meets the program requirements, or if you request removal from the program.

If you have been removed from the program due to non-payment, tampering, diversion or fraud, you may not re-enroll.

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