Billing & Payment Assistance

Customer Assistance

KCP&L offers an array of payment options designed for your convenience. Two options that may be particularly helpful to you are:

Budget Billing is calculated by averaging usage over 12 months giving you a fixed monthly payment amount, regardless of seasonal ups and downs. Your account is reviewed annually and adjusted as needed based on usage and rate changes. Each month, an up-to-date account status will be shown on your bill.

Online payment options with credit, debit card or check are available to residential customers.

United Way 2-1-1 is an easy to remember phone number that connects people with available community resources, including agencies that provide utility assistance. This free service is available 24 hrs, 7 days a week; simply dial 2-1-1. Note: United Way's 2-1-1 number may not work in all areas; please refer to the list of toll-free numbers in your county.

LIHEAP (The Low-Income Home Energy Assistance Program) is a federally funded program that helps eligible households pay their energy bills.

For more information or an application, please contact:
Missouri: www.dss.mo.gov/fsd/liheap.htm or call United Way 2-1-1 for a referral to your local community action agency.
Kansas: www.srskansas.org/ISD/ees/energy_main.htm or call 1 (800) 432-0043

Economic Relief Program allows a credit of up to $50 per month, for a maximum of twelve consecutive months, for qualified customers in need of financial assistance to pay their electric bill.

Cold Weather Program helps customers with delinquent accounts avoid loss of service during the coldest months of the year.

Weatherization is a free service is available to homeowners and renters whose income qualifies. To qualify, you must have household earnings at or below the current income guidelines, have received service from KCP&L or previously with Aquila for at least one year, and have household energy consumption of more than 3,000 kWh per year. Managed by county community action agencies, services include caulking and weather stripping. Call us for local agency information.

Adjustable Due Date is a program that allows customers relying on Social Security or Supplemental Security Income (SSI) to schedule payment due dates to better correspond with the receipt of benefits.

Medical Customer Program is for customers whom depend on electrically operated life-support equipment, contact KCP&L online or by phone for a "Medical Customer" application form.

Special Friend Registration is for customers 60 or older who are disabled or expect to be away for long periods may give KCP&L the name of a relative, friend or agency to contact if their payments become overdue. This "special friend" is not responsible for payments but could help mitigate service issues. Contact one of KCP&L's customer service representatives at (816) 471-5275 or 1 (888) 471-5275 for information.

Energy Gift Program lets individuals give the gift of energy to family or friends. Anyone can place an Energy Gift on a KCP&L customer's account. They may be purchased by check or money order, and can be given anonymously. Energy Gifts are nonrefundable and considered a gift, not a tax deductible donation. To arrange for an Energy Gift, contact us at (816) 471-5275 or 1 (888) 471-5275.

Dollar-Aide has helped thousands of families pay their heating, cooling and water bills during financially pressing times. The program is funded by customer and employee donations and KCP&L matches each dollar donated with a 50-cent energy credit.

Call (816) 471-5275 or 1 (888) 471-5275 to add a Dollar-Aide pledge to your monthly bill. Alternatively, make a one-time donation by check payable to Dollar-Aide. Checks may also be mailed with your monthly payment or sent directly to Dollar-Aide, c/o US Bank; 8600 Shawnee Mission Parkway, Suite 105; Merriam, KS 66202.

Dollar-Aide funds are administered by the Mid America Assistance Coalition (MAAC) and the United Way of Greater St. Joseph. All donations are tax deductible.