Service Area Benefits
KCP&L's customers benefit from our service territory's cost-of-doing business factors, which include:
- Central U.S. location
- Strong transportation infrastructure
- Highly educated and productive workforce
In addition, KCP&L strives to meet the needs of our new and current cutstomers with the following utility-based advantages:
- Affordable rates well below the national average
- Award-winning reliability standards and customer service
- Customer-focused incentives and programs
- Commitment to environmental stewardship
KCP&L is one of the Midwest's most affordable energy suppliers because of our leadership in fuel procurement, plant technology and efficient power production and distribution. According to the Edison Electric Institute, KCP&L's Average Electricity Rate for All Sectors (Cents per Kilowatt-hour) is well below the regional and national average.
Source: EEI Typical Bill Rankings Report and Typical Bill/Average Rates Report, 12/2008
Reliability and Operational Excellence
KCP&L recognizes our customer's need for operational excellence from its utility provider. KCP&L provides Tier 1 reliability to its customers. The company has invested heavily in system efficiency and dependability, resulting in system reliability being among the top 25 percent of utilities nationwide. KCP&L is the 2009 recipient of the National Reliability Excellence Award by PA Consulting for the third year in a row and earned J.D Power & Associates top tier rating for commercial customers.
The company has also been presented the 2007 Edison Electric Institute's Edison Award. This award is recognized as the highest industry honor presented annually to the top utility in the nation. KCP&L has a track record of excellent reliability and has earned recognition by industry partners.
In major emergencies, KCP&L has resources throughout the service area and has mutual assistance agreements with utilities nationwide. KCP&L's Customer Call Center (including the Automated Outage Reporting System), Distribution System Operations (DSO) and Operation crews are all available 24/7 to respond quickly to outages. The System Control and Data Acquisition System (SCADA), with remote sensing, immediately will alarm the DSO in the event of a transmission, substation transformer or substation breaker problem.
The Outage Management System (OMS) tracks outages so problem areas can be identified for preventative maintenance. In the event of a major outage, the System Evaluation and Restoration Plan (SERP) is activated to quickly evaluate damage, determine where crews are needed and determine if additional resources from other utilities are needed. KCP&L received the Mutual Assistance Award from the Edison Electric Institute.
*Wind includes 100 MW owned and 60 MW under purchased power agreement
A Focus on Energy Efficiency
KCP&L energy efficiency programs help our customers reduce operating costs and increase efficiency - necessary for operating any successful businesses - by providing incentives that lower the cost of identifying and purchasing energy-efficient equipment for use in your facilities. Equipment eligible for rebates include high-efficiency lighting, air conditioning, heating systems, motors, refrigeration, energy management systems, etc.
Comprehensive Energy Plan
KCP&L's comprehensive, long-term plan to meet the future energy, economic and environmental needs of the greater Kansas City area was approved in 2005 with completion in 2010. Learn more about KCP&L's Comprehensive Energy Plan.
Commitment to the Environment
KCP&L is committed to reducing the environmental impact of electric generation. Learn more about our environmental projects.