GENERAL INFORMATION OPERATOR: (816) 556-2200
Our Business Center staff is available weekdays, 7:00 a.m. - 5:00 p.m., to assist you with questions or concerns you have about your account status, service problems, etc.
Customers with speech and hearing impairments may use TDD/TTY equipment to call us. Simply:
- Dial 7-1-1 to be routed to your state's TDD/TTY relay operator. If 7-1-1 does not work in your area, Missouri customers may dial 800-735-2966; Kansas customers may dial 800-766-3777.
- Provide the relay operator with KCP&L's Customer Service number: 888-471-5275.
We will be glad to assist you via the relay operator.